Service Order

It’s easy to start service at your home or business. You will need:

• Identification such as a Social Security, Driver’s License, Social Insurance or Tax ID number (optional).
• The address of the home or business where you need service.
• The date you want service to start.

As part of the Start Service process, you will create an FPL.com User ID. You can use this account to pay your bills, enroll in programs and check your energy usage. You will need to provide a valid email address to use as your login ID.

Watch the video to help you start your service. 

It’s easy to stop your FPL service or move it to a new address. You will need:

• Your FPL.com user ID and password.
• The date you want service to stop at your old address.
• The date you want service to start at your new address, if you are moving.
• The address where you want us to send your bill.

If you do not have an FPL.com account, you will have the opportunity to register for one.

• Please make sure to have your account number,
  
• a valid email address
• the last four digits of your Social Security, Social Insurance, or Tax ID number (optional) available.

Watch the video to help you move your service.    

It’s easy to start service at your home or business. Just click “Start Now” below and follow the instructions. You will need:

• Your FPL.com username and password.
• Your Social Security, Social Insurance or Tax ID number.
• The address of the home or business where you need service.
• The date you want service to start.

View the video: Residential or Business

Establishing electric service online with FPL is easy and convenient.
The following information is required to establish electric service under a personal name:

1. Service address
2. Social security number, driver's license number, or social insurance number (if any of these are not available, you can still submit an order but will need to upload another form of verifiable ID)
3. Preferred service start date

The following information is required to establish electric service under a business name:

1. Business address
2. Tax ID Number
3. Preferred service start date

Start Service Under a Personal Name
Start Service Under a Business Name

We are typically able to connect service on the same day it’s requested, as long as your order is received by 12 p.m., Mon-Sat. Otherwise, your service will be connected by the following business day. More time may be required, however, depending on conditions at the property.

We will provide you with the service start time once your order is submitted.

The following information is needed to establish electric service under a business name:

1. Business address
2. Tax ID Number
3. Preferred service start date

Yes, you can select the date that you prefer your service to start.

If you do not have a Social Security number, another type of identification can be used such as a driver’s license or passport number.  Please call the Customer Care number for your area and a representative will assist you.

You will need a new account number even if you are a returning customer. You can use our start service application to get a new account number. During this process, you will have the opportunity to provide us with your previous account information so that we may cross-reference your previous account.

Our deposit requirements differ for home and business accounts.  Please select the appropriate link below for answers to your deposit questions. 

Learn More About Residential Account Deposits 
Learn More About Business Account Deposits

If you need an overlap of service longer than 45 days, you will not be able to transfer your service from one address to the other. Instead, you will need to:

1. Stop service at the address you’re vacating. You can choose the service end date during the process.
2. Start service at the new location. You will create a new account for the new service address.

Until service ends at the address you’re vacating, you will have two accounts with FPL.

Yes, as long you’re moving to an area serviced by FPL. You can quickly check whether your location is served by FPL by entering in your address in the Service Area Map.

If you are moving to an area where FPL is not the electric provider, you will need to stop your service with FPL and start service with the new provider. 

You can transfer your FPL service to another location served by FPL by simply filling out the transfer form online. You’ll need to provide the new location address and select the date for transferring service.

If you would like the electricity to remain on while you are away in order to power your air conditioner, humidistat, refrigerator, etc... , we recommend not stopping your service.  Simply update your mailing address prior to departing and make sure to include both the start and end dates.

Update Your Mailing Address Now

Stop Service Now